TQM MASTER

Six Sigma - Key Elements There are three key elements of Six Sigma Process Improvement: ●        Customers ●        Processes ●        Employees The Customers:                          Customers define quality. They expect performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. This means it is important to provide what the customers need to gain customer delight. The Processes: Defining processes as well as defining their metrics and measures is the central aspect of Six Sigma. In a business, the quality should be looked from the customer's perspective and so we must look at a defined process from the outside-in. By understanding the transaction lifecycle from the customer's nee...

Six Sigma Introduction - What is Six Sigma “Six Sigma is a quality program that, when all is said and done, improves your customer’s experience, lowers your costs, and builds better leaders. —  Jack Welch Six Sigma at many organizations simply means a measure of quality that strives for near perfection. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects (driving toward six standard deviations between the mean and the nearest specification limit) in any process – from manufacturing to transactional and from product to service. Features of Six Sigma ●        Six Sigma's aim is to eliminate waste and inefficiency, thereby increasing customer satisfaction by delivering what the customer is expecting. ●        Six Sigma follows a structured methodology, and has defined roles for the participants. ●        Six Sigma is a data driven methodolo...

1 .understand How Skype work's - Download Skype at www.skype.com - Learn and get Familiar with Skype interface. - Do some video calling practice with friends. 2. Have Professional Skype username. - If possible,use your Name as your Skype.   Username,if already taken use members as an extension to your name. - do not use any profane words or profile psychologically the interviews will feel not respected. 3.Test your Equipment. - Equipment for a Skype interview are computer webcam, microphone,and spear. - Test all the Equipment a day before the interview. - Prior to the interview, close all running application's in your computer/Laptop except Skype. 4.Dress up for the Interview. - Dress up as you would normally do in a Face to Face interview. - Dress up your Pyjama's is a definite.  - First impression is very important. - Respect your interviewer and the interviewer will respect you. 5.Prepare your Environment. - Best environm...

PDCA Cycle ( Plan Do Check Act )      PDCA Cycle is a four steps management method used in business for the control and continuous improvement of Process and Products.  What is PLAN ? 1.Form a Team. 2.Identify the problem. 3.Understand the Problem. 4.Identify the potential root cause. What is Do ? 1.Describe the solution. 2.Try or Test the solution. 3.Carryout a small scale pilot project. 4.Measure the result. What is Check ? 1.Study the result. 2.Measure the Effectiveness. 3.Communicate and Feedback. What is ACT ? 1.If the solution was successful,implement it. 2.If the solution was not effective,then again follow PDCA Cycle. When to use PDCA Cycle ? When we are starting a new improvement project. When we are implementing any in change.  When we are working towards continuous improvement.