Key Elements of Six Sigma
Six Sigma - Key Elements There are three key elements of Six Sigma Process Improvement: ● Customers ● Processes ● Employees The Customers: Customers define quality. They expect performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing and more. This means it is important to provide what the customers need to gain customer delight. The Processes: Defining processes as well as defining their metrics and measures is the central aspect of Six Sigma. In a business, the quality should be looked from the customer's perspective and so we must look at a defined process from the outside-in. By understanding the transaction lifecycle from the customer's nee...
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